Contact

Our customer service team is available to assist you with your order should you have any questions or concerns Monday-Friday 8am – 4:30pm (MT). Complete the form below and a representative will get back to you within two business days, or call us for urgent matters. Use this form for Event and Teacher data submissions as well. Frequently Asked Questions & Answers are listed below the form.

Below are some commonly asked questions and their answers:

Q: What are your shipping rates and policies?

A: Upon checkout, you will be given a variety of shipping options via USPS or UPS to choose from.

Orders are processed Monday – Friday (except holidays).

US Orders: Orders must be placed before 2.00PM Mountain Standard Time for same day shipping. Lyon & Healy prioritizes UPS 2nd and 3rd Day rush deliveries but cannot guarantee availability; customers will be notified in this event.

To better ensure rush delivery in the US, please contact Lyon & Healy West at 1.877.621.3881 (1+801.355.2686).

For all urgent orders, please call 1.877.621.3881 for item availability.

Q: Do you accept returns?

A: All returns must have prior authorization. Email [email protected] Music, books and harp strings are not returnable unless defective. All CDs and videos must be unopened and in their original plastic wrap unless defective. All merchandise must be returned within 30 days from the date of invoice. All returns must be returned prepaid. Replacements will be shipped postage free with standard service. Extra charges may apply for rush shipments. Returns are subject to a 25% restocking charge. Additional terms apply.

Q: Who do I contact if I am interested in purchasing a harp?

A: If you are interested in purchasing a lever or pedal harp, please visit our Contact a Harp Specialist page.

Q: What types of payment do you accept?

A: We accept Visa, MasterCard and Discover, American Express.

Q: I would like to buy a specific piece of music either as sheet music or in a CD. What are my options?

A: Simply use our search engine! Type in the name of the piece of music or composer, such as Tango or Salzedo, and our search engine will list every piece of music, collection and recording that it is contained in.